This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, make a purchase, or contact us for customer service.

By using our website or making a purchase, you agree to the practices described in this policy. Please read it carefully.

What Information We Collect

We collect the following types of personal information when you use our website or make a purchase:

• Personal Information: Name, email address, phone number, billing and shipping addresses.
• Payment Information: Credit/debit card details, PayPal account information (note: payment details are processed securely via our third-party payment providers).
• Order Information: Details of the products you purchase from ZOZAZA.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfill your orders: Including confirming your order, processing payment, and delivering your products.
• To improve customer experience: To personalise your shopping experience and respond to customer service requests.
• To send you marketing communications: We may send promotional emails about new products, offers, or other updates if you have opted in to receive them. You can opt-out of marketing emails at any time.
• To process exchanges: To manage your exchange requests and ensure the correct product is sent.
• To improve our website and services: We analyse website usage data to improve site functionality, design, and customer experience.

How We Protect Your Information

We take several measures to ensure the protection of your personal data:

• Secure Payment Processing: All payment transactions are processed through secure third-party gateways that comply with industry standards for data protection.
• Encryption: Sensitive information such as payment details is encrypted during transmission using secure SSL technology.
• Data Storage: We store your personal data in secure servers, and access is restricted to authorised personnel only.

Despite our efforts to protect your data, please note that no data transmission over the internet can be 100% secure. We strive to protect your personal data, but we cannot guarantee complete security.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following entities for specific purposes:

• Service Providers: We may share your information with trusted third-party service providers who help us process payments, fulfill orders, manage our website, or send marketing emails. These providers are required to keep your information secure and use it only for the purposes we specify.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, protect our rights, or cooperate with law enforcement.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to help us remember your preferences and understand how you use our site. For more information on how we use cookies, please refer to our Cookie Policy.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once it is no longer needed, your data will be securely deleted or anonymized.

Third-Party Links

Our website may contain links to third-party websites for additional services or information. These third-party sites have their own privacy policies, and we are not responsible for the practices of those sites. We encourage you to review the privacy policies of any third-party sites before providing them with your information.

Changes to This Privacy Policy

ZOZAZA reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us:

• Email: info@zozaza.com
• Phone:
  • UK: +44 780 3766 333
  • UAE: +971 54 310 4312
  • UAE: +971 56 533 2533
• Address:
  Unit 1, 1891 Pershore Road, Cotteridge, Birmingham B30 3DJ, United Kingdom